LM
Linnert M

1 reviews | Active since Sept 2013

03 Jul 2015, 11:39

MASTERCARE ******

I AM SO ****ED OFF WITH MASTER CARE. IN MAY I REPORTED MY WASHING MACHINE AND IT WAS REPAIRED. IN JUNE I REPORTED THE SAME MACHINE AGAIN AND WAS TOLD THAT THEY CANNOT ASSIST ME BECAUSE I WAS BEHIND IN PAYMENTS. PAYMENTS HAVE BEEN GOING OF ON MY STANDARD BANK AND THEY HAVE ALSO BEEN DEBITING MY FNB ACCOUNT WHICH HAS NO FUNDS AND HAVE ACCUMMULATED r1600 BANK CHARGES AS MASTER CARE IS DEBING ON 2 SEPERATE ACCOUNTS FOR THE SAME ITEMS BUT DIFFERENT CONTRACT NUMBERS. THEIR SERVICE IS SO BAD THAT I ASKED THEM TO CANCEL MY CONTRACT AND THEY CONFIRMED THAT IT WAS CANCELLED AND THE DEBIT ORDER STILL WENT OFF ON 2 OF MY BANK ACCOUNTS.

0
Replies (1)
MasterCare South Africa
MasterCare South Africa's reply03 Jul 2015, 11:52
Official
Hello LinnertMadondo,

Good day

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.

We apologize for any inconvenience caused.

Kind Regards
Mastercare Earlybird Services