LB
Leo B
1 reviews | Active since Nov 2022
17 Dec 2023, 18:02
MasterCare Contract for household appliance repairs
I have been a longstanding customer of MasterCare and have diligently paid my monthly fees. I can honestly advise that they have let me down so badly with atrocious service. I have been waiting for so many months now for MasterCare to repair my dishwasher. I have appealed to them with frequent emails that they dont respond to and my frequent phone calls are an extraordinary wait in a supposed queue and then the call is lost. And it is a neverending source of frustration. Finally, a technician brought the wrong parts which I was required to pay extra for! and so my dishwasher remains unrepaired. I am not a problem customer but this company Mastercare is beyond shocking for service.
Helpful (0)
Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
18 Dec 2023, 09:37Dear Mr L Ballin
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply18 Dec 2023, 09:37
Official
Dear Mr L Ballin
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
LB
Leo B's updateReviewer Update
28 Dec 2023, 12:11I advised again of my extreme disappointment that up to today the 28th of December MASTERCARE Appliance Services has not made contact with me by mobile call or email. My complaint surely shows how shocking the MASTERCARE service is. I am still waiting for some contact from them. Meanwhile, I continue to pay my R165.00 per month.
See the MASTERCARE reply above:
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience." (dated 18th of December)
I have been waiting for 10 months now for the dishwasher to be repaired and my fear is that rust marks are now beginning to appear.
See the MASTERCARE reply above:
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience." (dated 18th of December)
I have been waiting for 10 months now for the dishwasher to be repaired and my fear is that rust marks are now beginning to appear.
LB
Leo B's update28 Dec 2023, 12:11
Reviewer Update
I advised again of my extreme disappointment that up to today the 28th of December MASTERCARE Appliance Services has not made contact with me by mobile call or email. My complaint surely shows how shocking the MASTERCARE service is. I am still waiting for some contact from them. Meanwhile, I continue to pay my R165.00 per month.
See the MASTERCARE reply above:
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience." (dated 18th of December)
I have been waiting for 10 months now for the dishwasher to be repaired and my fear is that rust marks are now beginning to appear.
See the MASTERCARE reply above:
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience." (dated 18th of December)
I have been waiting for 10 months now for the dishwasher to be repaired and my fear is that rust marks are now beginning to appear.