KM
Kenneth M
1 reviews | Active since Sept 2022
18 Jan 2023, 11:22
MASTERCARE- CHANCERS. BAD CUSTOME SERVICE. ZERO RATING. BYE
MASTERCARE- CHANCERS BAD CUSTOME SERVICE - BYE
Just cancelled my business with Mastercare. These guys are chancers. Increased my premiums to R259. Took my TV to them and still want me to pay R4k for fixing it. Poor Customer Service. TV was there for almost a month no one communicated with me. No One Know what was happening.
BAD. BAD. BAD DERSEVE A ZERO RATING
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Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
18 Jan 2023, 11:53Dear Kenneth,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply18 Jan 2023, 11:53
Official
Dear Kenneth,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
KM
Kenneth M's updateReviewer Update
18 Jan 2023, 14:33Thank you so much MasterCare for urgently resolving this issue. I really appreciate the call that I got from Niren. Thanks Niren. Now I will have my TV repaired. MasterCare will be paying the R3000 to fix my TV and I will only be paying the difference. THANK YOU. THANK YOU. MASTERCARE.
NOW THIS IS CARING.
NOW I CAN CALL YOU MASTERCARE
NOW THIS IS CARING.
NOW I CAN CALL YOU MASTERCARE
KM
Kenneth M's update18 Jan 2023, 14:33
Reviewer Update
Thank you so much MasterCare for urgently resolving this issue. I really appreciate the call that I got from Niren. Thanks Niren. Now I will have my TV repaired. MasterCare will be paying the R3000 to fix my TV and I will only be paying the difference. THANK YOU. THANK YOU. MASTERCARE.
NOW THIS IS CARING.
NOW I CAN CALL YOU MASTERCARE
NOW THIS IS CARING.
NOW I CAN CALL YOU MASTERCARE