TW
Tyron W
1 reviews | Active since Feb 2022
14 Feb 2022, 13:20
Mastercare Centurion
I’m not normally one to write a bad review but if you could give a lower score than a 1 start for Mastercare Centurion I would with a smile on my face! Terrible service, After waiting months for the product Iv sent in returned, NOT FIXED, returned WITHOUT the power cable.... LOL what a disappointment... how does a big brand like JBL work with a company like that... Mastercare Centurion... what a joke! Highly don’t recommend it
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Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
14 Feb 2022, 13:56Dear Mr Tyron Wyeth,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Best regards,
MasterCare South Africa's reply14 Feb 2022, 13:56
Official
Dear Mr Tyron Wyeth,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Best regards,
TW
Tyron W's updateReviewer Update
22 Feb 2022, 19:03Hi Tania
Thank you for your feedback, I feel like Mastercare Centurion need to change the line of management or get staff that know how to do their job, why do they have email address’s but fail to provide feedback with the customers? Money that I have spend on a product that was sent in, not fully returned and them saying “they will check” and not getting back to me (a week and a half later!) please could I get answers as this is theft.
Regards
Thank you for your feedback, I feel like Mastercare Centurion need to change the line of management or get staff that know how to do their job, why do they have email address’s but fail to provide feedback with the customers? Money that I have spend on a product that was sent in, not fully returned and them saying “they will check” and not getting back to me (a week and a half later!) please could I get answers as this is theft.
Regards
TW
Tyron W's update22 Feb 2022, 19:03
Reviewer Update
Hi Tania
Thank you for your feedback, I feel like Mastercare Centurion need to change the line of management or get staff that know how to do their job, why do they have email address’s but fail to provide feedback with the customers? Money that I have spend on a product that was sent in, not fully returned and them saying “they will check” and not getting back to me (a week and a half later!) please could I get answers as this is theft.
Regards
Thank you for your feedback, I feel like Mastercare Centurion need to change the line of management or get staff that know how to do their job, why do they have email address’s but fail to provide feedback with the customers? Money that I have spend on a product that was sent in, not fully returned and them saying “they will check” and not getting back to me (a week and a half later!) please could I get answers as this is theft.
Regards