Mastercare Cape Town

I wish I had read the reviews on this company before booking with them. Started out with a great customer service call and then the roller coaster began. Followed up a few days later as to when the technician will come to check out my tv only to be told they're waiting for me to pay the initial fee. This wasn't discussed when I called originally and no invoice was received.

As it was the end of the week the technician was booked and couldn't come out so they had to collect my tv. The report was that the reflector sheet and back lights needed to be replaced. When I got my tv back about 2 weeks later I plugged it in while the guy was still here. I noticed bright spots at the bottom, asked him what it was and he said it's the back lights. I said it shouldn't be because it was replaced (part of the repair job).

I emailed the lady I was dealing with, she asked for pictures and I sent them. Took a few days to get feedback because the technician was off sick. They asked if they can collect the tv again and made arrangements for last Friday. Halfway through the day I got an email to say the driver was in an accident and neither he nor the vehicle could be found. They asked if they could rather fetch it on Monday because they will have a vehicle then and I agreed. I emailed on Monday to reconfirm and until now I have not received a response via email or telephone. Sent another email the following day and have heard nothing.

Such a challenge to get decent customer service. They got paid so couldn't care about the quality of their work thereafter.