EP
Esther P
1 reviews | Active since Dec 2022
29 May 2025, 04:03
MasterCare are Master ******
I reported my TV faulty in last year and December the manager advised me he will send out someone to collect my Tv because the couldn't fix the problem. They collected my TV and ever since then there has been no response. I keep phoning their pertatic customer care line and everytime i get empty promises that someone from the warehouse will call me back. I even tried calling the warehouse myself but never get through. Are the trusted mastercare people cooks now. These cooks don't even care to respond they are just worried about the money we need to pay but don't deliver any service.
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MasterCare South Africa's replyOfficial
05 Jun 2025, 08:40Dear Esther,
Thank you for reaching out and sharing your experience. We would like to sincerely apologise for the prolonged delay, the lack of communication, and the frustration you’ve had to endure.
What you’ve described is not reflective of the service we aim to provide, and we are extremely concerned to hear how poorly this has been handled. Your complaint has now been escalated as a matter of urgency to both our warehouse and customer care management teams for immediate attention.You can expect a call from a member of our Customer Experience Team shortly. We would appreciate the opportunity to speak with you directly and work toward resolving this as quickly and thoroughly as possible.
We truly regret the inconvenience caused and thank you for your patience while we work to make this right.
Best Regards
The MasterCare Service Team
Thank you for reaching out and sharing your experience. We would like to sincerely apologise for the prolonged delay, the lack of communication, and the frustration you’ve had to endure.
What you’ve described is not reflective of the service we aim to provide, and we are extremely concerned to hear how poorly this has been handled. Your complaint has now been escalated as a matter of urgency to both our warehouse and customer care management teams for immediate attention.You can expect a call from a member of our Customer Experience Team shortly. We would appreciate the opportunity to speak with you directly and work toward resolving this as quickly and thoroughly as possible.
We truly regret the inconvenience caused and thank you for your patience while we work to make this right.
Best Regards
The MasterCare Service Team
MasterCare South Africa's reply05 Jun 2025, 08:40
Official
Dear Esther,
Thank you for reaching out and sharing your experience. We would like to sincerely apologise for the prolonged delay, the lack of communication, and the frustration you’ve had to endure.
What you’ve described is not reflective of the service we aim to provide, and we are extremely concerned to hear how poorly this has been handled. Your complaint has now been escalated as a matter of urgency to both our warehouse and customer care management teams for immediate attention.You can expect a call from a member of our Customer Experience Team shortly. We would appreciate the opportunity to speak with you directly and work toward resolving this as quickly and thoroughly as possible.
We truly regret the inconvenience caused and thank you for your patience while we work to make this right.
Best Regards
The MasterCare Service Team
Thank you for reaching out and sharing your experience. We would like to sincerely apologise for the prolonged delay, the lack of communication, and the frustration you’ve had to endure.
What you’ve described is not reflective of the service we aim to provide, and we are extremely concerned to hear how poorly this has been handled. Your complaint has now been escalated as a matter of urgency to both our warehouse and customer care management teams for immediate attention.You can expect a call from a member of our Customer Experience Team shortly. We would appreciate the opportunity to speak with you directly and work toward resolving this as quickly and thoroughly as possible.
We truly regret the inconvenience caused and thank you for your patience while we work to make this right.
Best Regards
The MasterCare Service Team