Mastercare .... again!

Mastercare .... what can I say. We are back here again.

In December 2022 my Samsung washing machine stopped working. I reported it to Mastercare,they sent someone out. The technician took the panel and then contacted me later in the week to say they can't repair it as the part is obsolete. Mastercare is well known for doing this so I refused to accept their answer. Samsung still exists and the parts are available. I insisted that they send someone else, which they did. When their very rude technicians arrived they couldn't fix the washing machine because they discovered that the previous technician took the panel. I contacted Mastercare and they admitted that this is true, but to date nothing has been done. I have had many empty promises to call me back, to return the panel and to fix the washing machine.

I am extremely disappointed and frustrated.