RB
Ricky B
1 reviews | Active since Mar 2014
09 Jun 2025, 09:22
Mastercare
I am waiting for more than one week on a washing machine part to be delivered to the Centurion branch. The technician had done his site visit and submitted the order on May 23rd. I have made numerous follow-up phone calls, with no joy.
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MasterCare South Africa's replyOfficial
10 Jun 2025, 15:24Dear Ricky,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We completely understand how important it is to have your washing machine repaired as quickly as possible, and we’re truly sorry for the delay and lack of communication you’ve encountered.
Please rest assured that we have now escalated your case to both our Senior Management team and the Care Department for urgent assistance and a prioritised response. We are actively working to resolve this matter as quickly as possible, and we will keep you closely updated with any developments.
Your patience and understanding mean a great deal to us, and we’re committed to making this right.
Regards
The Service Team
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We completely understand how important it is to have your washing machine repaired as quickly as possible, and we’re truly sorry for the delay and lack of communication you’ve encountered.
Please rest assured that we have now escalated your case to both our Senior Management team and the Care Department for urgent assistance and a prioritised response. We are actively working to resolve this matter as quickly as possible, and we will keep you closely updated with any developments.
Your patience and understanding mean a great deal to us, and we’re committed to making this right.
Regards
The Service Team
MasterCare South Africa's reply10 Jun 2025, 15:24
Official
Dear Ricky,
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We completely understand how important it is to have your washing machine repaired as quickly as possible, and we’re truly sorry for the delay and lack of communication you’ve encountered.
Please rest assured that we have now escalated your case to both our Senior Management team and the Care Department for urgent assistance and a prioritised response. We are actively working to resolve this matter as quickly as possible, and we will keep you closely updated with any developments.
Your patience and understanding mean a great deal to us, and we’re committed to making this right.
Regards
The Service Team
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration and inconvenience you've experienced.
We completely understand how important it is to have your washing machine repaired as quickly as possible, and we’re truly sorry for the delay and lack of communication you’ve encountered.
Please rest assured that we have now escalated your case to both our Senior Management team and the Care Department for urgent assistance and a prioritised response. We are actively working to resolve this matter as quickly as possible, and we will keep you closely updated with any developments.
Your patience and understanding mean a great deal to us, and we’re committed to making this right.
Regards
The Service Team