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1 reviews | Active since Jun 2016

21 Jun 2016, 20:33

Mastercare?

<p>I have reported my washing machine out of order in April. I contact them a week later. The excuse was that the was an electrical outage in my area while it was never the case. It was not even confirmed with me if there was an outage. After few calls later eventually a technician came out and confirmed that the motor was broken. He promised to order another motor and come and repair it. Untill now in June I have heared nothing from them since and my michine is still broken. It 3 months and I am still counting. Please help!!!!!!!!</p>

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Replies (3)
MasterCare South Africa
MasterCare South Africa's reply22 Jun 2016, 05:40
Official

Goodday

Thank you for making contact with us, please be assured that this matter has been escalated to the relevant department.

We apologize for any inconvenience caused.

Thank You

Kind Regards
Mastercare Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply22 Jun 2016, 11:37
Official

Goodday Mr Links

The part has been ordered for the Washing Machine, the Estimated Time Of Arrival is Thursday the 30.06.2016.We will call you to schedule an appointment as soon as the parts arrive.

We thank you for your patience and are confident that the problem will soon be remedied.

Kind Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply29 Jun 2016, 11:31
Official

Good day Mr Links

As pe telephone discussion with your son, we have scheduled an appointment for the technician to fit the part tomorrow.

We thank you for your patience and are confident that the problem will be remedied.

Kind Regards

Mastercare/Earlybird Services