LM
Letlhogonolo M
1 reviews | Active since Sept 2020
15 Feb 2022, 19:49
Mastercard doesn't care
I'm not happy with your service, I brought in my JBL Soundbar on the 26th of January 2022 I was told I would receive a call the following day, I never received any call, I called them on the 29th of January 2022 asking them for any feedback regarding the soundbar, they told me technicians are still busy with it till today. Whats annoying is I'm being promised each time I call that they will call me the following day, I don't appreciate being **** to especially by a reputable company like theirs. This is by far the worst service I've ever received mxm
Helpful (0)
Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
16 Feb 2022, 12:04 Dear L Masemola,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
MasterCare South Africa's reply16 Feb 2022, 12:04
Official
Dear L Masemola,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Regards
Tania
LM
Letlhogonolo M's updateReviewer Update
16 Feb 2022, 14:44Good day,
I got a response from mastercare, a lady by the name of Candice van Rooyen (branch manager) managed to resolve the issue I had with madtercare regarding my soundbar. Thank you Candice for your efforts to resolve this issue.
I got a response from mastercare, a lady by the name of Candice van Rooyen (branch manager) managed to resolve the issue I had with madtercare regarding my soundbar. Thank you Candice for your efforts to resolve this issue.
LM
Letlhogonolo M's update16 Feb 2022, 14:44
Reviewer Update
Good day,
I got a response from mastercare, a lady by the name of Candice van Rooyen (branch manager) managed to resolve the issue I had with madtercare regarding my soundbar. Thank you Candice for your efforts to resolve this issue.
I got a response from mastercare, a lady by the name of Candice van Rooyen (branch manager) managed to resolve the issue I had with madtercare regarding my soundbar. Thank you Candice for your efforts to resolve this issue.