Master poor service

Hello Peter,

On 25th August 2020 I contacted Mastercare as my glass top stove and washing machine were giving trouble.

I have a Proplan appliance Repair Service with Mastercare.

On the 26th August 2020 they sent someone to assess it and he said they will fix it in due course.

After that I phoned on numerous occasions but nobody came out.

On the 21st September 2020 they SMSed me to let them know if I am happy with the repairs. But nobody came to repair either the Stove or the washing machine.

On the 28th September 2020 – I contacted them again and I was assured that they will assign a technician to come and check.

Nobody pitched, at a late date I spoke to Clive the manager who assured me that the repair has been logged and somebody will come out. Up to this moment nobody has made contact.

Due to the faulty switches it never regulated my glass top stove cracked – I brought it to Clive’s attention and he told me that they have already replaced glass top somewhere else and he is sure it can be done to my stove as well.

I cannot use the stove and I am very disappointed in the poor service I received from Mastercare as I pay my premiums regularly.

Regards Philip