Master Care - Making money on assessment fees without solutions

4 weeks ago I left my TV with master care for repairs. Since then, I have tried contacting them numerous times with their manager always promising to phone back. After 4 weeks I have still not been able to contact the manager because he is always in a meeting or not in the office. They eventually advised me that they do not stock this part but I must still pay R250 for advising. Throughout the process I received no communication, no help and no alternative to my problem but their fee is still demanded or I must start paying storage fees as well for keeping it with them. I am not sure what they are masters in but it is definitely not service.