UM
Unathi M
1 reviews | Active since Aug 2025
06 Feb 2026, 09:01
Master Care
I took a insurance (repairs) cover with Master Care in the 24th November 2025. I cancelled the cover on the 28th November 2025. They acknowledged the cancellation through a phone call. Every month, Master Care tries to take my money from my bank account. It is now February 2026, Master Care has still not cancelled the debit order, I personally have to reverse the debit order, moreover these transactions are costing me money.
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Replies (3)
MasterCare South Africa's replyOfficial
06 Feb 2026, 13:19Dear Unathi,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused regarding your MasterCare repair plan cover and the continued debit orders.
We understand that you cancelled your cover on 28 November 2025 and that the cancellation was acknowledged during your phone call. We are currently reviewing the matter with our billing and retentions team.
We appreciate your patience while we resolve this issue and will provide you with an update as soon as possible.
Please expect a call from our retentions department.
Your's Sincerely
The MasterCare Service Team
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused regarding your MasterCare repair plan cover and the continued debit orders.
We understand that you cancelled your cover on 28 November 2025 and that the cancellation was acknowledged during your phone call. We are currently reviewing the matter with our billing and retentions team.
We appreciate your patience while we resolve this issue and will provide you with an update as soon as possible.
Please expect a call from our retentions department.
Your's Sincerely
The MasterCare Service Team
MasterCare South Africa's reply06 Feb 2026, 13:19
Official
Dear Unathi,
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused regarding your MasterCare repair plan cover and the continued debit orders.
We understand that you cancelled your cover on 28 November 2025 and that the cancellation was acknowledged during your phone call. We are currently reviewing the matter with our billing and retentions team.
We appreciate your patience while we resolve this issue and will provide you with an update as soon as possible.
Please expect a call from our retentions department.
Your's Sincerely
The MasterCare Service Team
Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience caused regarding your MasterCare repair plan cover and the continued debit orders.
We understand that you cancelled your cover on 28 November 2025 and that the cancellation was acknowledged during your phone call. We are currently reviewing the matter with our billing and retentions team.
We appreciate your patience while we resolve this issue and will provide you with an update as soon as possible.
Please expect a call from our retentions department.
Your's Sincerely
The MasterCare Service Team
UM
Unathi M's updateReviewer Update
02 Mar 2026, 12:1402 March 2026
Update:
I have not received any telephone call as promised. Instead I am still billed for what I don't know. Today I received an email from Danielle Morgan stating that they can't cancel the policy as we are "still in terms".
Please clarify what that means. Who are you in terms with and for what exactly.
I have never received any assistance from you in terms of fixing my appliances. What is it that I should be paying for when I cancelled the policy and I stated that I took my TV for repairs myself and I paid for it.
Update:
I have not received any telephone call as promised. Instead I am still billed for what I don't know. Today I received an email from Danielle Morgan stating that they can't cancel the policy as we are "still in terms".
Please clarify what that means. Who are you in terms with and for what exactly.
I have never received any assistance from you in terms of fixing my appliances. What is it that I should be paying for when I cancelled the policy and I stated that I took my TV for repairs myself and I paid for it.
UM
Unathi M's update02 Mar 2026, 12:14
Reviewer Update
02 March 2026
Update:
I have not received any telephone call as promised. Instead I am still billed for what I don't know. Today I received an email from Danielle Morgan stating that they can't cancel the policy as we are "still in terms".
Please clarify what that means. Who are you in terms with and for what exactly.
I have never received any assistance from you in terms of fixing my appliances. What is it that I should be paying for when I cancelled the policy and I stated that I took my TV for repairs myself and I paid for it.
Update:
I have not received any telephone call as promised. Instead I am still billed for what I don't know. Today I received an email from Danielle Morgan stating that they can't cancel the policy as we are "still in terms".
Please clarify what that means. Who are you in terms with and for what exactly.
I have never received any assistance from you in terms of fixing my appliances. What is it that I should be paying for when I cancelled the policy and I stated that I took my TV for repairs myself and I paid for it.
MasterCare South Africa's replyOfficial
02 Mar 2026, 12:25Dear Unathi,
We acknowledge your update.
Please note that we are communicating with you directly and in person regarding this matter. In line with our company values and our commitment to integrity, as well as the protection of our clients’ personal information, we will not be responding to any further messages relating to this matter on a public complaints or social media platform.
All correspondence will continue to be sent to you directly via email or telephonically. If there is anything you do not understand, we kindly request that you address your queries by replying to the email sent to you so that we may respond appropriately and in full context.
Should you remain dissatisfied, you are welcome to request to speak to the relevant line manager of the consultant involved or to escalate the matter to our Complaints Department for further review and assistance.
Kind regards,
The MasterCare Service Team
We acknowledge your update.
Please note that we are communicating with you directly and in person regarding this matter. In line with our company values and our commitment to integrity, as well as the protection of our clients’ personal information, we will not be responding to any further messages relating to this matter on a public complaints or social media platform.
All correspondence will continue to be sent to you directly via email or telephonically. If there is anything you do not understand, we kindly request that you address your queries by replying to the email sent to you so that we may respond appropriately and in full context.
Should you remain dissatisfied, you are welcome to request to speak to the relevant line manager of the consultant involved or to escalate the matter to our Complaints Department for further review and assistance.
Kind regards,
The MasterCare Service Team
MasterCare South Africa's reply02 Mar 2026, 12:25
Official
Dear Unathi,
We acknowledge your update.
Please note that we are communicating with you directly and in person regarding this matter. In line with our company values and our commitment to integrity, as well as the protection of our clients’ personal information, we will not be responding to any further messages relating to this matter on a public complaints or social media platform.
All correspondence will continue to be sent to you directly via email or telephonically. If there is anything you do not understand, we kindly request that you address your queries by replying to the email sent to you so that we may respond appropriately and in full context.
Should you remain dissatisfied, you are welcome to request to speak to the relevant line manager of the consultant involved or to escalate the matter to our Complaints Department for further review and assistance.
Kind regards,
The MasterCare Service Team
We acknowledge your update.
Please note that we are communicating with you directly and in person regarding this matter. In line with our company values and our commitment to integrity, as well as the protection of our clients’ personal information, we will not be responding to any further messages relating to this matter on a public complaints or social media platform.
All correspondence will continue to be sent to you directly via email or telephonically. If there is anything you do not understand, we kindly request that you address your queries by replying to the email sent to you so that we may respond appropriately and in full context.
Should you remain dissatisfied, you are welcome to request to speak to the relevant line manager of the consultant involved or to escalate the matter to our Complaints Department for further review and assistance.
Kind regards,
The MasterCare Service Team