1 reviews | Active since May 2020
Master appliance *******
******* business. Doreen Centurion useless. This company lure customers to join contract in exchange for discounted service while they know they intention is to *****. The ******* asked me for an upfront payment to buy just spares to fix backlights after they had assessed the problem. Today my TV which was handed over to them for back lights repair was returned unfixed after many calls to enquire of the progress. Their lie system tells you your goods have been repaired while it was never repaired. Two weeks later I'm waiting for the promised refund. I have a legal right not to continue with this contract you *******. I want my money back. My tv will be assessed by its supplier if stripped of its original parts I'm taking your company to court. You will have to tell me who worked on my TV and stripped its original parts. Master*******
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team