RM
RON M
1 reviews | Active since Jun 2024
03 Jun 2024, 15:38
Maintenance
At the time of selling me the contract for maintenance , it was made out as though the itme would be repaird at site and the same day . It has been a very different story . Our washing machine was taken away and it took 3 weeks before we got it back. Our dishwasher is still not fixed (now 3 weeks later as well). No-one comes back to you and when you try query what is going on - you get nowhere and told basically to just wait. Not very impressed with the communucation
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MasterCare South Africa's replyOfficial
04 Jun 2024, 08:29Dear Ron M,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply04 Jun 2024, 08:29
Official
Dear Ron M,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, We would like to apologise for the frustration you've been experiencing recently. We would like you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team