WB
William B
1 reviews | Active since Oct 2011
23 May 2023, 10:23
Maintenance Contract
The so called Leaders in Appliance Repairs have still not fixed the fridge problem logged with them in early March 23. They first blamed the supply of the parts, and on communicating with the parts supplier, the required parts were available mid April. Now the problem is Mastercare have not paid for the required parts. On following up again was told they are waiting for parts. Lies and more Lies. Management do not care and I have sent NUMEROUS emails to the MD thru to the Operations Director, with absolutely no response. I AM STILL WAITING for a response from someone in the FACELESS Company.
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Replies (1)
MasterCare South Africa's replyOfficial
29 May 2023, 14:11Dear W Bright,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Best regards,
MasterCare South Africa's reply29 May 2023, 14:11
Official
Dear W Bright,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Best regards,