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SM
Sarah M

1 reviews | Active since Jan 2018

26 Mar 2018, 09:09

Just plain bad service

Have been a customer of this company for a few years but now that I actually place a request for someone to come and fix my oven I find out the extremely awful service they provide.

On 2nd March received a sms to say a technician had been assigned. He did come the following week and said he needed to order a part and I have never heard from the company since.

I have placed many telephone calls to them and spoken to a guy called Philip who really just wants to get you off the phone as quick as he can and nothing get done. Last week he said he -would order the part as the lady who usually orders the parts is away on leave until the 6 April. Not sure what they have been doing since early March with ordering the part but do not hold out much hope that anything has actually been done.

So since early March my family has had no oven to make meals and Master care really do not care. Really really awful service provider and would not recommend them to anyone.

Service reference CAR-73129-8

0
Replies (28)
MasterCare South Africa
MasterCare South Africa's reply26 Mar 2018, 09:22
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update26 Mar 2018, 11:49
Reviewer Update
Hi Philip has called me now to say that he is still trying to locate this part as those he had called did not stock this item. I'm not sure why this part was not being located during the past few weeks and only now after posting on here he is actually doing something. I have no idea still when this will be resolved and do not have confidence that Philip will get back to me but I will let you know.
MasterCare South Africa
MasterCare South Africa's reply26 Mar 2018, 11:50
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update09 Apr 2018, 16:00
Reviewer Update
So Mastercare sent the service guy again to get the serial number for the oven on 29th March and I have heard nothing since. This service is beyond appalling.
MasterCare South Africa
MasterCare South Africa's reply09 Apr 2018, 16:05
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update30 Apr 2018, 10:28
Reviewer Update
I made a payment for the part on 16th April and I am still waiting and have no idea when my oven will actually be fixed.
MasterCare South Africa
MasterCare South Africa's reply30 Apr 2018, 10:54
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update15 May 2018, 16:08
Reviewer Update
Hi there, I was told on 30th April that the part for my oven would be with Mastercare on 12th May. I still have no idea when your guys will actually come and fix my oven. Please can you let me know. Thanks
MasterCare South Africa
MasterCare South Africa's reply15 May 2018, 16:13
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

MasterCare South Africa
MasterCare South Africa's reply15 May 2018, 16:13
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update23 May 2018, 09:47
Reviewer Update
Hi Mastercare, I did not hear back from you on when the part would be available. Like I said above I was told it would be the 12th May. I just spoke to Queen today and she does not have a clue. In face the whole service or should I say non service of Mastercare is just a joke. Do you think it is acceptable for me to be waiting 3 months to get my oven fixed and I still don't know when it will be fixed. You have taken my money for the part and still nothing. Your service is beyond appalling.
MasterCare South Africa
MasterCare South Africa's reply23 May 2018, 10:18
Official

Good day

The part is n back order as soon as i get an Estimated time of arrival i will revert back to you.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update25 May 2018, 16:47
Reviewer Update
So the technician finally came today to install part in the oven. Seems wrong part was ordered so he has left and I still have a non working oven.
MasterCare South Africa
MasterCare South Africa's reply25 May 2018, 16:55
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update29 May 2018, 10:21
Reviewer Update
Hi, is there any uodate on this. I have left a message for Queen and Doreen to call me but their lines are always busy. Thanks
MasterCare South Africa
MasterCare South Africa's reply29 May 2018, 10:33
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update01 Jun 2018, 10:10
Reviewer Update
So I still have not heard from Doreen or Queen. I cannot be bothered to keep trying to call them as they are never available. This is beyond ridiculous now :(
MasterCare South Africa
MasterCare South Africa's reply01 Jun 2018, 10:35
Official

Good Day,

Queen will call you shortly.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update01 Jun 2018, 10:41
Reviewer Update
Thank you - she did call and the correct part still has not been ordered. I will keep posting on here every update so if anyone is looking on here to review Mastercare before opening a contact they can see how long it takes to get a problem sorted.
MasterCare South Africa
MasterCare South Africa's reply01 Jun 2018, 10:52
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update11 Jun 2018, 11:15
Reviewer Update
So Doreen did actually call me last week on Tuesday to say she was waiting on Whirlpool to confirm if they could supply this part. She said she would get back to me at the end of the day with an answer and surprise surprise no call. I have called and left messages last week and now this morning. Her line is always busy. What must I do now. No oven since February. I wonder if the employees of Mastercare would put up with this type of service from a company if they were in my place :(
MasterCare South Africa
MasterCare South Africa's reply11 Jun 2018, 11:22
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update02 Jul 2018, 12:58
Reviewer Update
So was told by Doreen that the part would be here in two weeks. That was in June. Over 2 weeks have passed and now spoke to Queen who told me they don't know when they will have the part as there is a delay. This is beyond frustrating.
MasterCare South Africa
MasterCare South Africa's reply02 Jul 2018, 13:05
Official

Good day Sarah,

I will investigate and revert back to you with feedback.

Regards

Mastercare/EarlybirdServices

SM
Sarah M's update02 Jul 2018, 16:00
Reviewer Update
Thank you Michelle for speaking to the supplier and getting an eta for the part. This helps a lot and I appreciate your assistance.
MasterCare South Africa
MasterCare South Africa's reply02 Jul 2018, 16:02
Official

Much Appreciated, Thank you,

Regards, Nishelle

Mastercare/EarlybirdServices

SM
Sarah M's update11 Aug 2018, 11:33
Reviewer Update
Update: Without Oven for nearly 6 months to be finally told that they cannot repair it as the part is not available. I will now have to go and buy a new oven after all of this time. This is an update on my experience with Mastercare to anyone considering taking their insurance policy out on their appliances. Will cancel my policy as soon as I can :(
MasterCare South Africa
MasterCare South Africa's reply13 Aug 2018, 08:07
Official

Good day Mrs Murphy

As per the telephone call you were advised that the SUPPLIER indicated that spares are no longer available.

Regards

Mastercare/EarlybirdServices