DM
Dominique M
1 reviews | Active since Apr 2026
05 Apr 2026, 09:59
Joining a cult with no out
I have been emailing MasterCare since JANUARY now to cancel my policy. My email hasn’t even been acknowledged. Ive emailed Danielle and info and accounts, all fall on deaf ears. I get emails every single month of a failed payment, yet I have begged and begged and begged for acknowledgement. Absolutely disgusting customer service. Quick to ask for money, but an absolute nightmare to cancel. Would not recommend signing up with them, once you do, you’re in it for life
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MasterCare South Africa's replyOfficial
08 Apr 2026, 13:40Hi Dominique,
Thank you for bringing this to our attention, and I am truly sorry for the experience you’ve had, this is certainly not the level of service we aim to provide.
Following a full investigation, we can confirm that your cancellation request was in fact sent through. Unfortunately, due to an error within our billing system, your request was not processed as it should have been. We sincerely apologise for the inconvenience and frustration this has caused.
We have since escalated the matter and engaged both our Retentions and Accounts teams to resolve this immediately and ensure that your request is now being handled as a priority.
We truly regret losing you as a client and are sorry that your experience led to this outcome. Your feedback is taken seriously, and we are addressing the matter with the billing systems.
Please feel free to reach out to us directly at ***, so we can ensure everything is fully resolved for you.
Kind regards,
MasterCare Team
Thank you for bringing this to our attention, and I am truly sorry for the experience you’ve had, this is certainly not the level of service we aim to provide.
Following a full investigation, we can confirm that your cancellation request was in fact sent through. Unfortunately, due to an error within our billing system, your request was not processed as it should have been. We sincerely apologise for the inconvenience and frustration this has caused.
We have since escalated the matter and engaged both our Retentions and Accounts teams to resolve this immediately and ensure that your request is now being handled as a priority.
We truly regret losing you as a client and are sorry that your experience led to this outcome. Your feedback is taken seriously, and we are addressing the matter with the billing systems.
Please feel free to reach out to us directly at ***, so we can ensure everything is fully resolved for you.
Kind regards,
MasterCare Team
MasterCare South Africa's reply08 Apr 2026, 13:40
Official
Hi Dominique,
Thank you for bringing this to our attention, and I am truly sorry for the experience you’ve had, this is certainly not the level of service we aim to provide.
Following a full investigation, we can confirm that your cancellation request was in fact sent through. Unfortunately, due to an error within our billing system, your request was not processed as it should have been. We sincerely apologise for the inconvenience and frustration this has caused.
We have since escalated the matter and engaged both our Retentions and Accounts teams to resolve this immediately and ensure that your request is now being handled as a priority.
We truly regret losing you as a client and are sorry that your experience led to this outcome. Your feedback is taken seriously, and we are addressing the matter with the billing systems.
Please feel free to reach out to us directly at ***, so we can ensure everything is fully resolved for you.
Kind regards,
MasterCare Team
Thank you for bringing this to our attention, and I am truly sorry for the experience you’ve had, this is certainly not the level of service we aim to provide.
Following a full investigation, we can confirm that your cancellation request was in fact sent through. Unfortunately, due to an error within our billing system, your request was not processed as it should have been. We sincerely apologise for the inconvenience and frustration this has caused.
We have since escalated the matter and engaged both our Retentions and Accounts teams to resolve this immediately and ensure that your request is now being handled as a priority.
We truly regret losing you as a client and are sorry that your experience led to this outcome. Your feedback is taken seriously, and we are addressing the matter with the billing systems.
Please feel free to reach out to us directly at ***, so we can ensure everything is fully resolved for you.
Kind regards,
MasterCare Team