Job numbers 75616 and 76185

This has to be the worst service I have ever received I am a customer of ten years I booked in my TV on Thursday 28 August 2025 I was told it will be collected and a driver will contact me to arrange pick up On Monday the 1st of September I had to ask if someone is coming I was told someone will collect in Tuesday the 2nd No1 came to collect The TV was finally collected on the 3rd of September On the 4th I was told it was assessed but no other feedback I had to enquire myself and was told a new main board is required No further feedback was received till the 8th when I had to ask in the progress no update was given On the 9th I asked again n asked to speak to a manager On the 10th I received a call from Arne who promised to get the part install on the day Install in the 11th and deliver on the 12th which was Friday and it wasn't delivered I was then promised it will come on Saturday Miraculously it came on came on Saturday the 13th but it had a massive crack on the back corner which wasn't there before That Saturday I spoke to Arne than the branch manager and eventually Bruce the operations manager He said he will get the TV collected and assessed on Monday In Tuesday I had to follow up I was told the going to order a replacement back panel which could take another 2weeks which I feel is unfair but anyway he said that the TV will be delivered on Wednesday while they wait for the part so I can have a TV I. The interim

It's now Thursday when I followed up this morning it can only be delivered tomorrow due to a miscommunication between me and him just because I asked him how much can I sell the TV for in this condition because I just want to be done with this So now I was told it will be delivered tomorrow

This is ridiculous service to a customer who has been with you for 10years plus

I don't know who else to speak to as I'm apparently already speaking to the operations manager

Anyone has a contact person I can go higher to