It's over months that mastercare failed to fix my deep freeze every week they tell me the same story they will collect which never materiali

It's over months that mastercare failed to fix my deep freeze every week they tell me the same story they will collect which never materiali.Spojen Vivian,Mpho at centurion branch make empty promises.But I paid on time every month payment of December was taken early on the 20 December .But I don't get the service which is needed without a deep freeze during festive season.Managers are never available only call center