CB
Charles B
1 reviews | Active since Nov 2009
10 Feb 2026, 18:57
It has taken a week from phoning in the fault to fetch my dishwasher
It has taken a week from phoning in the fault to fetch my dishwasher. Phoned Friday 30/1/26, Collected 6/2/26. Two working days have passed since then and no communication whatsover !
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Replies (2)0
Replies (2)CB
Charles B's updateReviewer Update
11 Feb 2026, 18:4529/1/26 15:20
I called to report dishwasher fault. Immediate response was Oh we fixed that in July. Put on hold for 6 minutes without reason given. Gave up.
30/1/26 13:22
I called to report dishwasher fault. Line was such poor quality, I hung up.
30/1/26 13:24
Called again, was able to log the faulty machine.
30/1/26 13:26
SMS confirmation “ Hi CF, your repair has been logged. Job No: CAR-81012. One of our Customer Service Associates will contact you shortly to arrange an appointment. MasterCare.”
30/1/26 13:26
WhatsApp: “🚨 REPAIR STATUS: Repair Logged
Hi CF, 👋
We’re excited to assist you. This message confirms that your repair has been successfully logged with our service center.
Your Job Number: CAR-81012
💼 What’s next?
One of our Customer Service Associates will contact you shortly to arrange an appointment.
Feel free to use this chat to ask questions or provide additional details about your repair. Our team is here to help!
Thank you for choosing MasterCare.
Best regards,
The MasterCare Team”
30/1/26 14:13
SMS: “Hi CF, a technician has been assigned to your repair job (CAR-81012). Well contact you soon to arrange the repair. - MasterCare”
30/1/26 14:13
WhatsApp: “🔧 REPAIR STATUS: Technician Assigned
Hi CF, 👋
A technician has been assigned to your repair job.
Job Number: CAR-81012
Our technician will contact you soon to arrange a suitable time for the repair.
Thank you for choosing MasterCare. 🛠️”
31/1/26 13:08
SMS: “Hi CF, your appliance assessment is scheduled for 2026-02-03. Technician: Llewllen Steiger . Thank you - MasterCare”
31/1/26 13:08
WhatsApp: “🔧 REPAIR STATUS: Assessment Scheduled
Hi CF, 👋
Your appliance assessment has been scheduled.
🗓 Date: 2026-02-03
👨🔧 Technician: Llewllen Steiger
Our technician will visit your location to assess your appliance. Please ensure someone is available at the scheduled time.
Thank you for choosing MasterCare!”
3/2/26 all day: nobody phones, nobody messages, nobody arrives.
4/2/26 09:31
Phone call: Llewellyn calls to come and see me today. I say ok. There will be someone at home. Dodges the fact that no-one called or apologized for not arriving yesterday.
4/2/26 14:04
Phone call: Llewellyn calls to say he is five minutes away. I confirm that my daughter is at home. Dishwasher is disconnected and sitting in garage waiting to be collected.
4/2/26 14:20
Llewellyn arrives in a car unsuitable to collect dishwasher!
He negotiates with my daughter - “can’t collect tomorrow (5/2/26) as bakkie is busy on the west coast, he will maybe be able to come on Friday (6/2/26).”
6/2/26 10:06
Martin phones, he is at my gate to collect dishwasher. He loads successfully and drives off.
A week has passed since I called the faulty machine in.
10/2/26 9:26
An sms addresses me:
“Hi, We hope you enjoyed using MasterCare's service! Rate us, and stand a chance to win a R500 TakeALot voucher! https://mosx.co.za/r/c/***”
Which is very rich as I haven’t had any service yet.
11/2/26 10:55
Mastercare (Llewelyn) phoned me to say the circuit board of the dishwasher was consumed by ****roaches and wasn’t repairable.
11/2/26 11:02
WhatsApp: “🛠 REPAIR STATUS: Repair Scheduled
Hi CF, 👋
We’re thrilled to inform you that your repair has been scheduled!
📅 Date: 2026-02-11
👨🔧 Technician: Llewllen Steiger
Your appliance will soon be back to peak performance. Please ensure someone is available at the scheduled time to grant our technician access.
We’re committed to providing a seamless repair experience. If you have any questions or need to reschedule, feel free to reach out via this chat.
Thank you for trusting MasterCare to take care of your home!”
How does this reconcile with being told that my dishwasher is not repairable not less than 10 minutes before ???
11/2/26 11:02
SMS: “Hi CF, your repair is scheduled for 2026-02-11 with Llewllen Steiger . Please ensure access is available. - MasterCare”
The mind boggles. Does the left hand know what the right hand is doing?
No further contact today 11/2/26
CB
Charles B's update11 Feb 2026, 18:45
Reviewer Update
29/1/26 15:20
I called to report dishwasher fault. Immediate response was Oh we fixed that in July. Put on hold for 6 minutes without reason given. Gave up.
30/1/26 13:22
I called to report dishwasher fault. Line was such poor quality, I hung up.
30/1/26 13:24
Called again, was able to log the faulty machine.
30/1/26 13:26
SMS confirmation “ Hi CF, your repair has been logged. Job No: CAR-81012. One of our Customer Service Associates will contact you shortly to arrange an appointment. MasterCare.”
30/1/26 13:26
WhatsApp: “🚨 REPAIR STATUS: Repair Logged
Hi CF, 👋
We’re excited to assist you. This message confirms that your repair has been successfully logged with our service center.
Your Job Number: CAR-81012
💼 What’s next?
One of our Customer Service Associates will contact you shortly to arrange an appointment.
Feel free to use this chat to ask questions or provide additional details about your repair. Our team is here to help!
Thank you for choosing MasterCare.
Best regards,
The MasterCare Team”
30/1/26 14:13
SMS: “Hi CF, a technician has been assigned to your repair job (CAR-81012). Well contact you soon to arrange the repair. - MasterCare”
30/1/26 14:13
WhatsApp: “🔧 REPAIR STATUS: Technician Assigned
Hi CF, 👋
A technician has been assigned to your repair job.
Job Number: CAR-81012
Our technician will contact you soon to arrange a suitable time for the repair.
Thank you for choosing MasterCare. 🛠️”
31/1/26 13:08
SMS: “Hi CF, your appliance assessment is scheduled for 2026-02-03. Technician: Llewllen Steiger . Thank you - MasterCare”
31/1/26 13:08
WhatsApp: “🔧 REPAIR STATUS: Assessment Scheduled
Hi CF, 👋
Your appliance assessment has been scheduled.
🗓 Date: 2026-02-03
👨🔧 Technician: Llewllen Steiger
Our technician will visit your location to assess your appliance. Please ensure someone is available at the scheduled time.
Thank you for choosing MasterCare!”
3/2/26 all day: nobody phones, nobody messages, nobody arrives.
4/2/26 09:31
Phone call: Llewellyn calls to come and see me today. I say ok. There will be someone at home. Dodges the fact that no-one called or apologized for not arriving yesterday.
4/2/26 14:04
Phone call: Llewellyn calls to say he is five minutes away. I confirm that my daughter is at home. Dishwasher is disconnected and sitting in garage waiting to be collected.
4/2/26 14:20
Llewellyn arrives in a car unsuitable to collect dishwasher!
He negotiates with my daughter - “can’t collect tomorrow (5/2/26) as bakkie is busy on the west coast, he will maybe be able to come on Friday (6/2/26).”
6/2/26 10:06
Martin phones, he is at my gate to collect dishwasher. He loads successfully and drives off.
A week has passed since I called the faulty machine in.
10/2/26 9:26
An sms addresses me:
“Hi, We hope you enjoyed using MasterCare's service! Rate us, and stand a chance to win a R500 TakeALot voucher! https://mosx.co.za/r/c/***”
Which is very rich as I haven’t had any service yet.
11/2/26 10:55
Mastercare (Llewelyn) phoned me to say the circuit board of the dishwasher was consumed by ****roaches and wasn’t repairable.
11/2/26 11:02
WhatsApp: “🛠 REPAIR STATUS: Repair Scheduled
Hi CF, 👋
We’re thrilled to inform you that your repair has been scheduled!
📅 Date: 2026-02-11
👨🔧 Technician: Llewllen Steiger
Your appliance will soon be back to peak performance. Please ensure someone is available at the scheduled time to grant our technician access.
We’re committed to providing a seamless repair experience. If you have any questions or need to reschedule, feel free to reach out via this chat.
Thank you for trusting MasterCare to take care of your home!”
How does this reconcile with being told that my dishwasher is not repairable not less than 10 minutes before ???
11/2/26 11:02
SMS: “Hi CF, your repair is scheduled for 2026-02-11 with Llewllen Steiger . Please ensure access is available. - MasterCare”
The mind boggles. Does the left hand know what the right hand is doing?
No further contact today 11/2/26
MasterCare South Africa's replyOfficial
12 Feb 2026, 13:51Dear Charles
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Management
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Management
MasterCare South Africa's reply12 Feb 2026, 13:51
Official
Dear Charles
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Management
Thank you for taking the time to share your experience. We are truly sorry for the frustration, inconvenience, and disappointment this situation has caused you. This is certainly not the level of service or professionalism we aim to provide, and we understand how distressing repeated repair issues and losses can be.
Your feedback has been noted with seriousness and concern. A senior care advisor from our team will be in contact with you shortly to review the matter in detail, address your concerns, and work toward a fair resolution.
We appreciate you bringing this to our attention, and we thank you for your patience while we follow up directly.
Kind regards,
Mastercare Management