INEFFICIENT CALL ANSWERING SERVICE

It is extremely difficult, in fact almot impossible to get through to the Master Care Call Centre *** which is the only contact number given out for them. The call has an answering service which continually asks you to hold on as the phones are busy, then after about 10 mins it tells you they are experiencing a high volume of calls, then a little time later it suddenly informs you yhat you are calling out of business hours,and cuts you off. This happened continually to me yesterday and despite spending most of the day trying to phone them, having begun at 09h30, I was unsucessful. I finally got through early this morning on the fourth try. I asked if there was a problem with their switchboard and was informed they were busy. This same problem happened to me about six weeks ago as well.