AG
Ashen G
1 reviews | Active since Jul 2017
06 Oct 2025, 15:16
Incorrect Billing
Master care has done me wrong once again totally different issue. Last year i decided to cancell my mastercare as i had a washing machine, fridge, PS2, Amp and stove and whenever i phoned to log a call i t was out of scope or coould not be fixed due to no parts being available hence me cancelling my account via email. And 5 day ago i receive a summary of accounts totalling R4617. what am i supposed to pay for i dont know?? Trying to get someone to advise my request to cancel was actually done is proving too much for mastercare. Be careful of being ******** by mastercare guys.......
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MasterCare South Africa's replyOfficial
08 Oct 2025, 10:16Dear Ashen,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
MasterCare South Africa's reply08 Oct 2025, 10:16
Official
Dear Ashen,
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare
Thank you for reaching out and for bringing this matter to our attention.
We sincerely apologise for the frustration you’ve experienced. Your query will be looked into urgently, and our Retentions Department, who handle all cancellation requests, will be in contact with you shortly to assist and resolve this matter.
We appreciate your patience and the opportunity to address your concerns.
Kind regards,
Customer Care Team
MasterCare