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I’m waiting since 5 December for a washing machine repair which has resulted in more damage to the machine. No loan unit was provided despite advising me to not use the machine. The spares company received an order for parts 3 days ago. That is after I’ve been told FOR MORE THAN A MONTH that they’re awaiting spares. I’ve asked to speak to a supervisor who is always in a meeting, on lunch or on leave. No one calls back or replies to emails incl Durban branch manager, Cookie, or the customer service consultant Thoko, or Bruce (whatever role he has). They are undeterred by threats to cancel their contract. Absolutely pathetic customer service. To add insult to injury, they “repaired” a microwave that was never reported requiring repair and DAMAGED IT! Wow. That’s a new level of incompetence.