I send my microwave for repairs around 20 May 2017. ‎ The problem with it was that the door did not want to keep closed. ‎It was working when I keep the door closed.‎ Once it came back and no power on it. Worst than when I gave it to them.

I send my microwave to Mastercare for repairs around 20 May 2017. ‎ The problem with it was that the door did not want to keep closed, but otherwise it was working fine. ‎It was working when I keep the door closed.‎

My question to you is what kind of “TECHNICIANS” do Mastercare have that works for them?‎ If I had to take the microwave for repair on the streets I would have had a better repair and it would ‎have been done immediate.‎ It is nearly 4 months and I still waiting for Mastercare to repair a simple problem.‎

Three (3) times your drivers already delivered a faulty microwave to me. Twice the microwave did not ‎work and once the delivered of a wrong microwave to me. Even the delivery guy told me that he ask ‎the technician if he did test the microwave as the last 2 times, it did not work and the technician said ‎yes in an arrogant manner. A month ago your despatch call and ask if they can deliver the microwave ‎to me, I explain to him the previous problems and ask if he could just test if it work, because I don’t ‎want them to waste my time, your delivery guys time, etc. Up until today I did not hear from ‎Mastercare. Why must I every time call Mastercare to follow up on the progress of the repair?‎

I have follow Mastercare process of putting in a complaint, by calling your Customer Relation and ‎spoke to Salomi and that does not even help. None of your staff seems to have any customer ‎etiquettes, because no one very return a call or come back to you as they promise.‎