L
Lorraine
1 reviews | Active since Mar 2026
02 Mar 2026, 16:44
I I've had my master...
I I've had my mastercare plan for many year's and the service had become very poor they did not review my contract and I've been paying over R 500 for 4 appliance and still waiting for my appliance to be sorted out for over 2 weeks now im a very unhappy client now
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MasterCare South Africa's replyOfficial
11 Mar 2026, 10:51Dear Lorraine,
Thank you for reaching out and sharing your concerns.
After investigating the matter raised, we would like to clarify that we attended to your repair within 3 days. Another unit was returned to you unrepaired because the parts for that specific appliance have been discontinued, and as such, it could not be completed. Please note that we do not currently have any other open jobs for your account, so if there is another issue you are referring to, could you kindly clarify?
Regarding your installment or other plan, this has been reverted to our Finance Department and will be addressed by them directly.
If you need further assistance, you can contact us directly by visiting our website and requesting a call back. One of our friendly advisors will be happy to assist you and ensure your concerns are addressed.
We appreciate your patience and value you as a long-standing client.
Best Regards
The MasterCare Service Team
Thank you for reaching out and sharing your concerns.
After investigating the matter raised, we would like to clarify that we attended to your repair within 3 days. Another unit was returned to you unrepaired because the parts for that specific appliance have been discontinued, and as such, it could not be completed. Please note that we do not currently have any other open jobs for your account, so if there is another issue you are referring to, could you kindly clarify?
Regarding your installment or other plan, this has been reverted to our Finance Department and will be addressed by them directly.
If you need further assistance, you can contact us directly by visiting our website and requesting a call back. One of our friendly advisors will be happy to assist you and ensure your concerns are addressed.
We appreciate your patience and value you as a long-standing client.
Best Regards
The MasterCare Service Team
MasterCare South Africa's reply11 Mar 2026, 10:51
Official
Dear Lorraine,
Thank you for reaching out and sharing your concerns.
After investigating the matter raised, we would like to clarify that we attended to your repair within 3 days. Another unit was returned to you unrepaired because the parts for that specific appliance have been discontinued, and as such, it could not be completed. Please note that we do not currently have any other open jobs for your account, so if there is another issue you are referring to, could you kindly clarify?
Regarding your installment or other plan, this has been reverted to our Finance Department and will be addressed by them directly.
If you need further assistance, you can contact us directly by visiting our website and requesting a call back. One of our friendly advisors will be happy to assist you and ensure your concerns are addressed.
We appreciate your patience and value you as a long-standing client.
Best Regards
The MasterCare Service Team
Thank you for reaching out and sharing your concerns.
After investigating the matter raised, we would like to clarify that we attended to your repair within 3 days. Another unit was returned to you unrepaired because the parts for that specific appliance have been discontinued, and as such, it could not be completed. Please note that we do not currently have any other open jobs for your account, so if there is another issue you are referring to, could you kindly clarify?
Regarding your installment or other plan, this has been reverted to our Finance Department and will be addressed by them directly.
If you need further assistance, you can contact us directly by visiting our website and requesting a call back. One of our friendly advisors will be happy to assist you and ensure your concerns are addressed.
We appreciate your patience and value you as a long-standing client.
Best Regards
The MasterCare Service Team