KK
Keith K
1 reviews | Active since Jul 2021
19 Jan 2026, 14:41
I have been a client...
I have been a client of Mastercare for many years and i registered a repair on the 2 January 2026 and Job number 79833 for a repair to my Telefunken TV set and the service agent by the name of Pearl has gone awol
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MasterCare South Africa's replyOfficial
19 Jan 2026, 15:25Dear Keith,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
MasterCare South Africa's reply19 Jan 2026, 15:25
Official
Dear Keith,
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team
Thank you for taking the time to share your experience. We sincerely regret the frustration and inconvenience you have experienced this is certainly not the level of service we aim to provide our clients.
We would appreciate the opportunity to engage with you directly to address this properly. Please allow acceptance of a call from our customer care agent.
Thank you for bringing this to our attention. We value all client feedback and remain committed to improving our service experience.
Sincerely
The MasterCare Service team