II
Ishana I
1 reviews | Active since May 2023
04 May 2023, 16:25
I am disappointed with service offered for TV repairs
I am disappointed with service offered for TV repairs. Some years ago i had logged in a repair for a SONY Tv and it came back irreparable. At this moment my Samsung Tv is with Mastercare.I am informed by Janine that the back light needs replacement-that the part costs R7 000 and i am covered for R2 000 .Further that replacing this part may not resolve the problem. I am not able to understand why after paying Mastercare for many years for this item,i still have to pay R5000.(By the way thats an exorbitant price to pay for a part). It is a while anyway since i actually logged in a repair but i have been paying without fail. So what am i paying Mastercare for? Ishana Rambaran
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Replies (1)
MasterCare South Africa's replyOfficial
08 May 2023, 14:11Dear I Rambaran,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
MasterCare South Africa's reply08 May 2023, 14:11
Official
Dear I Rambaran,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
Tania