HFC125769/18

Two weeks have gone past where my mother logged a call to have her JVC TV repaired but no one has come through after numerous times where she waited at home because Maatercare had promised that a Technician is coming through. School holidays are almost over with TV for the Kids and the family. Escalated to Candace Van Rooyen but still no assistance. Case HFC125769/18. Service is not poor it's simply doesnt exist!!!!