PB
Petra B
1 reviews | Active since Feb 2019
05 Feb 2019, 08:45
From Bad to Worse!!!!!!!!!!!!!!!
Mastercare doesn't even deserve a one star rating!!! Utterly poor service in all departments!!! Moved branch without informing customers from Midrand to Centurion since approx. June 2018. They expect the customers to feel that they moved. Still no update on their web page!!! Washing machine was there for 5 months... still not fixed....and came back with mold, fungus and odor. Shocking performance.
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Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
05 Feb 2019, 09:03Hi Petra
We totally agree with you about the web page address, and it's something we have been working on with our web developers with a matter of urgency. You are correct, this is a very basic thing to get right!
That being said and taken on board, we need to improve on our communication as well as quality control. We have instituted a new process which is still being ironed out and is far from perfect. I will be getting our Customer Services Executive to call you to find a solution and rectify this situation.
I am sure we will be able to find your mobile number on the system so please expect our call.
Please accept our humble apologies for this situation, and let's see how we can find a win solution for you today!
Warm regards
Greg
We totally agree with you about the web page address, and it's something we have been working on with our web developers with a matter of urgency. You are correct, this is a very basic thing to get right!
That being said and taken on board, we need to improve on our communication as well as quality control. We have instituted a new process which is still being ironed out and is far from perfect. I will be getting our Customer Services Executive to call you to find a solution and rectify this situation.
I am sure we will be able to find your mobile number on the system so please expect our call.
Please accept our humble apologies for this situation, and let's see how we can find a win solution for you today!
Warm regards
Greg
MasterCare South Africa's reply05 Feb 2019, 09:03
Official
Hi Petra
We totally agree with you about the web page address, and it's something we have been working on with our web developers with a matter of urgency. You are correct, this is a very basic thing to get right!
That being said and taken on board, we need to improve on our communication as well as quality control. We have instituted a new process which is still being ironed out and is far from perfect. I will be getting our Customer Services Executive to call you to find a solution and rectify this situation.
I am sure we will be able to find your mobile number on the system so please expect our call.
Please accept our humble apologies for this situation, and let's see how we can find a win solution for you today!
Warm regards
Greg
We totally agree with you about the web page address, and it's something we have been working on with our web developers with a matter of urgency. You are correct, this is a very basic thing to get right!
That being said and taken on board, we need to improve on our communication as well as quality control. We have instituted a new process which is still being ironed out and is far from perfect. I will be getting our Customer Services Executive to call you to find a solution and rectify this situation.
I am sure we will be able to find your mobile number on the system so please expect our call.
Please accept our humble apologies for this situation, and let's see how we can find a win solution for you today!
Warm regards
Greg
MasterCare South Africa's replyOfficial
05 Feb 2019, 09:07Dear Petra B,
Can you kindly provide me with your job reference number or your account number so that I can investigate?
Please note that we are busy updating all platforms with the new address.
Regards,
Jaun
Can you kindly provide me with your job reference number or your account number so that I can investigate?
Please note that we are busy updating all platforms with the new address.
Regards,
Jaun
MasterCare South Africa's reply05 Feb 2019, 09:07
Official
Dear Petra B,
Can you kindly provide me with your job reference number or your account number so that I can investigate?
Please note that we are busy updating all platforms with the new address.
Regards,
Jaun
Can you kindly provide me with your job reference number or your account number so that I can investigate?
Please note that we are busy updating all platforms with the new address.
Regards,
Jaun
MasterCare South Africa's replyOfficial
08 Feb 2019, 10:07 Dear Petra B,
We would really like to assist you with your query. You are welcome to contact me directly on *** so that I can assist
Regards,
Jaun
We would really like to assist you with your query. You are welcome to contact me directly on *** so that I can assist
Regards,
Jaun
MasterCare South Africa's reply08 Feb 2019, 10:07
Official
Dear Petra B,
We would really like to assist you with your query. You are welcome to contact me directly on *** so that I can assist
Regards,
Jaun
We would really like to assist you with your query. You are welcome to contact me directly on *** so that I can assist
Regards,
Jaun