PM
PRIYA M
1 reviews | Active since Aug 2015
23 Sept 2025, 07:36
Feedback required and I want my items fixed
I want to provide an update regarding my ongoing issues with Mastercare related to my fridge and washing machine. Despite multiple calls and an email inquiry, I have not received a definitive response.
Currently, my washing machine is at the workshop, where they were waiting for a part to arrive. Although the part has arrived, I still do not have the machine back.
As for my fridge, the technician has previously inspected it and is also awaiting a part. However, I have not been able to get any information about the status of that part or when the technician will return to complete the necessary repairs.
I would appreciate it if you could review my logs, as both of these items have been documented, and we have yet to resolve the issues effectively. Thank you for your attention to this matter.
Helpful (0)
Replies (5)0
Replies (5)
MasterCare South Africa's replyOfficial
26 Sept 2025, 10:48Dear P Moodley,
We are truly sorry for the delays and lack of clear feedback regarding your fridge and washing machine repairs. We understand how frustrating this must be, especially after your repeated efforts to follow up.
Your case has been escalated, and one of our senior customer service agents will be in contact with you shortly to provide the necessary updates and ensure your items are repaired without further delay.
Thank you for your patience — we are committed to resolving this matter as quickly as possible.
Sincerely,
The Mastercare Service Team
We are truly sorry for the delays and lack of clear feedback regarding your fridge and washing machine repairs. We understand how frustrating this must be, especially after your repeated efforts to follow up.
Your case has been escalated, and one of our senior customer service agents will be in contact with you shortly to provide the necessary updates and ensure your items are repaired without further delay.
Thank you for your patience — we are committed to resolving this matter as quickly as possible.
Sincerely,
The Mastercare Service Team
MasterCare South Africa's reply26 Sept 2025, 10:48
Official
Dear P Moodley,
We are truly sorry for the delays and lack of clear feedback regarding your fridge and washing machine repairs. We understand how frustrating this must be, especially after your repeated efforts to follow up.
Your case has been escalated, and one of our senior customer service agents will be in contact with you shortly to provide the necessary updates and ensure your items are repaired without further delay.
Thank you for your patience — we are committed to resolving this matter as quickly as possible.
Sincerely,
The Mastercare Service Team
We are truly sorry for the delays and lack of clear feedback regarding your fridge and washing machine repairs. We understand how frustrating this must be, especially after your repeated efforts to follow up.
Your case has been escalated, and one of our senior customer service agents will be in contact with you shortly to provide the necessary updates and ensure your items are repaired without further delay.
Thank you for your patience — we are committed to resolving this matter as quickly as possible.
Sincerely,
The Mastercare Service Team
PM
PRIYA M's updateReviewer Update
09 Dec 2025, 08:02Hi,
It's now December 9, 2025, and I have not received any feedback from Jean-Pierre Schoeman or Pearl Jacobs. The last communication I had with Pearl indicated that they were trying to source a part for my washing machine. Additionally, my fridge has been collected, but I still haven't received any updates. I am very disappointed with the service I have been receiving from MasterCare.
It's now December 9, 2025, and I have not received any feedback from Jean-Pierre Schoeman or Pearl Jacobs. The last communication I had with Pearl indicated that they were trying to source a part for my washing machine. Additionally, my fridge has been collected, but I still haven't received any updates. I am very disappointed with the service I have been receiving from MasterCare.
PM
PRIYA M's update09 Dec 2025, 08:02
Reviewer Update
Hi,
It's now December 9, 2025, and I have not received any feedback from Jean-Pierre Schoeman or Pearl Jacobs. The last communication I had with Pearl indicated that they were trying to source a part for my washing machine. Additionally, my fridge has been collected, but I still haven't received any updates. I am very disappointed with the service I have been receiving from MasterCare.
It's now December 9, 2025, and I have not received any feedback from Jean-Pierre Schoeman or Pearl Jacobs. The last communication I had with Pearl indicated that they were trying to source a part for my washing machine. Additionally, my fridge has been collected, but I still haven't received any updates. I am very disappointed with the service I have been receiving from MasterCare.
PM
PRIYA M's updateReviewer Update
22 Dec 2025, 12:09I am just contacting you to express my concerns regarding the lack of communication I have experienced related to my appliances. I would greatly appreciate it if a manager or a higher authority could contact me to talk about this.
Pearl Jacobs was supposed to follow up with me regarding my situation, but I have yet to receive any email or telephone communication from her. As a valued customer, I find this lack of responsiveness quite disappointing and concerning.
I believe that prompt and efficient customer service is essential, and I hope to resolve this matter as quickly as possible. Thank you for your attention to this issue, and I look forward to hearing from you soon.
Pearl Jacobs was supposed to follow up with me regarding my situation, but I have yet to receive any email or telephone communication from her. As a valued customer, I find this lack of responsiveness quite disappointing and concerning.
I believe that prompt and efficient customer service is essential, and I hope to resolve this matter as quickly as possible. Thank you for your attention to this issue, and I look forward to hearing from you soon.
PM
PRIYA M's update22 Dec 2025, 12:09
Reviewer Update
I am just contacting you to express my concerns regarding the lack of communication I have experienced related to my appliances. I would greatly appreciate it if a manager or a higher authority could contact me to talk about this.
Pearl Jacobs was supposed to follow up with me regarding my situation, but I have yet to receive any email or telephone communication from her. As a valued customer, I find this lack of responsiveness quite disappointing and concerning.
I believe that prompt and efficient customer service is essential, and I hope to resolve this matter as quickly as possible. Thank you for your attention to this issue, and I look forward to hearing from you soon.
Pearl Jacobs was supposed to follow up with me regarding my situation, but I have yet to receive any email or telephone communication from her. As a valued customer, I find this lack of responsiveness quite disappointing and concerning.
I believe that prompt and efficient customer service is essential, and I hope to resolve this matter as quickly as possible. Thank you for your attention to this issue, and I look forward to hearing from you soon.
PM
PRIYA M's updateReviewer Update
19 Mar 2026, 08:24 I have been dealing with a frustrating situation regarding my fridge, which has been undergoing repairs since June 2025. By November 2025, it was sent back to the workshop, and on March 6, 2026, we received it back in an appalling state. The fridge was not only damaged but covered in deep scratches and dents, with visible *****s missing, making it look like it had been through a rough ordeal. I couldn't even bear to inspect the interior, fearing the worst.
When I spoke to the manager, JP Schoeman, he promised to follow up with me, but since that conversation, he has remained silent. I have sent him photographs and we even have videos that clearly show the severe condition of the fridge upon its return. I am reaching out in hopes that someone with more authority than JP Schoeman can contact me to discuss how this troubling situation can be resolved.
When I spoke to the manager, JP Schoeman, he promised to follow up with me, but since that conversation, he has remained silent. I have sent him photographs and we even have videos that clearly show the severe condition of the fridge upon its return. I am reaching out in hopes that someone with more authority than JP Schoeman can contact me to discuss how this troubling situation can be resolved.
PM
PRIYA M's update19 Mar 2026, 08:24
Reviewer Update
I have been dealing with a frustrating situation regarding my fridge, which has been undergoing repairs since June 2025. By November 2025, it was sent back to the workshop, and on March 6, 2026, we received it back in an appalling state. The fridge was not only damaged but covered in deep scratches and dents, with visible *****s missing, making it look like it had been through a rough ordeal. I couldn't even bear to inspect the interior, fearing the worst.
When I spoke to the manager, JP Schoeman, he promised to follow up with me, but since that conversation, he has remained silent. I have sent him photographs and we even have videos that clearly show the severe condition of the fridge upon its return. I am reaching out in hopes that someone with more authority than JP Schoeman can contact me to discuss how this troubling situation can be resolved.
When I spoke to the manager, JP Schoeman, he promised to follow up with me, but since that conversation, he has remained silent. I have sent him photographs and we even have videos that clearly show the severe condition of the fridge upon its return. I am reaching out in hopes that someone with more authority than JP Schoeman can contact me to discuss how this troubling situation can be resolved.
PM
PRIYA M's updateReviewer Update
07 Apr 2026, 15:42Please can someone assist regarding the condition of my fridge
PM
PRIYA M's update07 Apr 2026, 15:42
Reviewer Update
Please can someone assist regarding the condition of my fridge