1 reviews | Active since Jun 2018
False promises are made, and the business shows no interest in assisting its clients.
I reported the failure of my freezer and oven on May 22. Its replacement parts were ordered, and they were delivered on June 12th. On July 12, they reported that the wrong technician had the spare parts.
I've phoned several times, and each time I get a different explanation for why it hasn't been resolved. They have repeatedly made bogus promises to send someone out, but every day they either ignore the issue or claim that the technician has left.
I've tried talking to Joseph and Enrico, the branch manager in Cape Town, but to no effect. I attempted to contact Bernadene, the complaint manager, but she showed little interest in assisting.
I would never recommend this firm to anyone because of their abhorrent customer service. If I could give a rating of 0, I would.
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
PLEASE fix the situation TODAY. I am tired of pleading with a company that has zero regard for their customers, even though I pay their monthly fee.
PLEASE fix the situation TODAY. I am tired of pleading with a company that has zero regard for their customers, even though I pay their monthly fee.