Extremely Poor Service Experience with Mastercare Durban

Not Worth Any Stars !!!!

The experience at MasterCare Durban has been nothing short of frustrating, and I feel compelled to highlight the issues encountered:

Despite numerous attempts to contact your team, there has been no response. The lack of communication is unacceptable and has caused significant inconvenience.

To add to the frustration, I received a call asking me to rate the service for a microwave that has yet to be repaired. This indicates a severe disconnect between your service records and the actual status of repairs. It is evident that your team is unaware of which items have been repaired and which have not. This level of disorganization is concerning and suggests a breakdown in your internal processes.

The staff I have interacted with have been extremely rude and dismissive. Their lack of professionalism and unwillingness to assist has only worsened the situation.

The technicians who were sent to repair the microwave displayed a concerning lack of knowledge about the product. They made assumptions about what needed to be fixed rather than conducting a thorough assessment. Despite this, I am still waiting for the repair to be completed over a month later.

Where Is my Microwave!!!!!! When will it be fixed!!!!!