Extremely Poor Service - especially from Management!

<p>I have had a repair contract with MasterCare for over 10 years now, but everytime i log a call for a repair I battle for weeks on end to get the job done. Now again i logged a call for a broken microwave on the 10th May 2016 - 6 weeks down the line and i still have a broken machine and do not get ANY feedback from Doreen, the Manager of MasterCare. I have sent weekly emails requesting response, but to no prevail. This is the poorest customer care i have ever had dealing with any business - yet you pay your monthly contract fee!!!</p>