Extremely disappointing service and complete lack of accountability.

Extremely disappointing service and complete lack of accountability.

I’ve been trying to cancel my service with Mastercare for over two years, yet they continue to bill me and even add interest. I’ve sent multiple emails, attached proof, and followed every instruction they gave me — but no one has ever gotten back to me.

The level of communication is shockingly poor. It feels like once they have your money, they no longer care about the customer. This kind of treatment is exploitative and unacceptable. No one at this company takes responsibility or even bothers to reply.

If you value transparency, fairness, and proper customer service, I strongly advise you to stay away from Mastercare.