ZE
Zariya E
1 reviews | Active since May 2022
11 May 2022, 16:24
Extremely bad service. Part delays
Very very bad service. Initially the service seemed great but once u log a repair it's a nightmare. Worst service ever. They have a problem sourcing parts speedily it seems. 3 weeks later and my dishwasher is still not repaired that waiting for the parts. Save your money and spend it rather at the guys in Bellville on Durban road. They are very efficient.
Helpful (0)
Replies (1)0
Replies (1)
MasterCare South Africa's replyOfficial
12 May 2022, 09:38Dear Zariya Ebrahim,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Kind Regards
Tania
MasterCare South Africa's reply12 May 2022, 09:38
Official
Dear Zariya Ebrahim,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Kind Regards
Tania