Do not consider Master Care Insurance

Item: MasterCare South Africa
Rating: 1
Author: Nettie B

In Feb 2022 a policy held by my pensioner sister was cancelled. They tried to collect the premium again, which was returned by the bank, due to the fact that there were no funds, as I explained in the cancellation. On 2nd Nov 2022 they took the premium and on the 24th Dec again. I have been in contact with Niren at their office and was informed that the 1st premium was collected for the closure of the policy and that all debit orders were cancelled. BS! Today, the 1st Feb 2023 almost a year later, after I was informed that both premiums will be refunded. No refund, as Niren said, and I asked for proof of payment. In my eyes they are very *********** when it comes to deleting debit orders and cancelling a policy, wonder if they will be so keen to pay out if a claim is handed in.

Helpful (0)

Replies (3)

MasterCare South Africa's replyOfficial

01 Feb 2023, 08:40

Dear Nettie B

Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.

First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.

We have routed your complaint to the appropriate department who will address your concerns.
We are truly sorry for the inconvenience.

Thank you
Regards
Tania

MasterCare South Africa's reply01 Feb 2023, 08:40

Official

Nettie B's updateReviewer Update

01 Feb 2023, 08:43

Tania, they need to pay R702 into the account where they constantly take UNAUTHORIZED debit orders today, that is the only time I will be happy with Master Care's service

Nettie B's update01 Feb 2023, 08:43

Reviewer Update

Tania, they need to pay R702 into the account where they constantly take UNAUTHORIZED debit orders today, that is the only time I will be happy with Master Care's service

Nettie B's updateReviewer Update

02 Feb 2023, 16:02

I am still waiting for proof of payment for the amount that has been deducted from my sister's account. I constantly send Niren Dookhee - from finance - told me yesterday that he sent the correspondence to his manager (Sarah?). Their response is pathetic! I have now requested proof from Master Care that there will be no further debit orders deducted. I can see how he reads these messages. I requested the proof of payment before end of business yesterday, to date, NOTHING.

Nettie B's update02 Feb 2023, 16:02

Reviewer Update