A
Anne
1 reviews | Active since Aug 2025
12 Aug 2025, 09:34
Dissapointed
The only credit I can give you is, that your service people collect the appliances almost immediately. I had two appliances collected and returned, not repaired. The reason being that you could not find the part.
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MasterCare South Africa's replyOfficial
12 Aug 2025, 10:18Dear Anne,
Thank you for taking the time to share your feedback, and for your kind words about our service team’s efficiency in collecting appliances. We truly appreciate the compliment.
We are sorry to hear about your disappointment regarding the parts. Unfortunately, as a repair company, we rely on various independent parts suppliers throughout the country, and we have no control over parts availability or the discontinuation of specific components. We do not purchase second-hand or refurbished parts, and if a part is no longer available from suppliers, we are unfortunately unable to proceed with the repair.
We understand how frustrating this can be, and we value your understanding in this matter.
Our care team representative will give you a call in due course to discuss the matter.
Kind regards,
The Service Care Team
Thank you for taking the time to share your feedback, and for your kind words about our service team’s efficiency in collecting appliances. We truly appreciate the compliment.
We are sorry to hear about your disappointment regarding the parts. Unfortunately, as a repair company, we rely on various independent parts suppliers throughout the country, and we have no control over parts availability or the discontinuation of specific components. We do not purchase second-hand or refurbished parts, and if a part is no longer available from suppliers, we are unfortunately unable to proceed with the repair.
We understand how frustrating this can be, and we value your understanding in this matter.
Our care team representative will give you a call in due course to discuss the matter.
Kind regards,
The Service Care Team
MasterCare South Africa's reply12 Aug 2025, 10:18
Official
Dear Anne,
Thank you for taking the time to share your feedback, and for your kind words about our service team’s efficiency in collecting appliances. We truly appreciate the compliment.
We are sorry to hear about your disappointment regarding the parts. Unfortunately, as a repair company, we rely on various independent parts suppliers throughout the country, and we have no control over parts availability or the discontinuation of specific components. We do not purchase second-hand or refurbished parts, and if a part is no longer available from suppliers, we are unfortunately unable to proceed with the repair.
We understand how frustrating this can be, and we value your understanding in this matter.
Our care team representative will give you a call in due course to discuss the matter.
Kind regards,
The Service Care Team
Thank you for taking the time to share your feedback, and for your kind words about our service team’s efficiency in collecting appliances. We truly appreciate the compliment.
We are sorry to hear about your disappointment regarding the parts. Unfortunately, as a repair company, we rely on various independent parts suppliers throughout the country, and we have no control over parts availability or the discontinuation of specific components. We do not purchase second-hand or refurbished parts, and if a part is no longer available from suppliers, we are unfortunately unable to proceed with the repair.
We understand how frustrating this can be, and we value your understanding in this matter.
Our care team representative will give you a call in due course to discuss the matter.
Kind regards,
The Service Care Team