AS
Adri S

1 reviews | Active since Apr 2018

17 Apr 2018, 11:03

Disgusting treatment!

So after numerous attempts of contacting your offices and getting the i dont need your business attitude (because a monthly contribution is already being made)i have decided to come on hello peter and complain about your customer care and digusting attitude towards clients.W e have contacted your offices atleast 6 times after you fetched a washing mashine that you damaged even more ,you returned this same damaged machine to us 3 times ,everytime something different was wrong,eventually you fetched this machine a week after you were contacted and now this machine is standing at your premises for atleast 4 weeks ,you have told me you will contact me on friday last week ,you didnt ,then you promised you will contact me saterday to drop the machine off ,you never phoned!you as a company should not be in business ,your attitude stinks and you dont need customers clearly as you just drop the phone when you hear its a certain customer.please do yourself a favour as a company and rather just close down,most disgusting treatment ever!the amount of petrol and laundromats i have had to use in the past 2 months i could have purchased a new machine!

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Replies (7)
MasterCare South Africa
MasterCare South Africa's reply17 Apr 2018, 11:19
Official

Good day Van Schalkwyk,

Please speak to Adri who is not the contract holder and is been abusive,as per our conversation i will liaise directly with you, Mr Van Schalkwyk the Account Holder.

Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply17 Apr 2018, 11:19
Official

Good day Van Schalkwyk,

Please speak to Adri who is not the contract holder and is been abusive,as per our conversation i will liaise directly with you, Mr Van Schalkwyk the Account Holder.

Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply17 Apr 2018, 11:19
Official

Good day Van Schalkwyk,

Please speak to Adri who is not the contract holder and is been abusive,as per our conversation i will liaise directly with you, Mr Van Schalkwyk the Account Holder.

Regards

Mastercare/Earlybird Services

AS
Adri S's update17 Apr 2018, 11:23
Reviewer Update
You obviously dont know how customer service works!I am the one that uses the machine!dont make promises if you cant keep it ,just be straight forward instead of telling people you will contact them.you havnt contacted mr van schalkwyk since you fetched the machine and i have adcised hin if you dont give me feedback today i am going to ope a case of theft at the police station as that is my machine!
MasterCare South Africa
MasterCare South Africa's reply17 Apr 2018, 11:28
Official

Good day Mr Van Schalkwyk

The unit is in progress the technician is still busy.Please be advise tthat the branch will revert back to you as soon as the unit is working.

Regards

Mastercare/Earlybird Services

MasterCare South Africa
MasterCare South Africa's reply17 Apr 2018, 11:31
Official

Goodday

We have already spoken to the Account Holder. Thank You

Regards

Mastercare/Earlybird Services

AS
Adri S's update17 Apr 2018, 11:32
Reviewer Update
So why tell me that the machine will be fixed saterday!get your facts straight and you wont have nasty big bad wolves like me screaming at your poor customer care!i used one swear word and i am abusive?please man wake up,your customer service sucks. All you had to do is just keep in contact and i wouldnt have had to come on here and complain about any of this,and keeping in contact i am referring to my father in law,not even me.