MI
Mel I
1 reviews | Active since Dec 2017
28 Mar 2025, 19:49
Disgusting service
Absolutely disappointed at the service. Loyal customer yet the service has deteriorated so much so rapidly.
No one takes accountability...
No manager takes accountability of poor service Everyday we call is an excuse....
Helpful (0)
Replies (2)0
Replies (2)
MasterCare South Africa's replyOfficial
31 Mar 2025, 09:49Dear Mel I,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply31 Mar 2025, 09:49
Official
Dear Mel I,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's replyOfficial
04 Apr 2025, 09:59Dear Mel,
We’re truly sorry to hear that you’re unhappy. Unfortunately, we’re unable to investigate the matter further with the limited information currently available on this platform, , as we don’t have your personal details or job number.
To assist you as quickly as possible, please send an email to *** with your contact details. One of our service team members will reach out to you immediately.
Thank you for your understanding—we’re committed to resolving this for you.
Best Regards
The MasterCare Service team
Best Regards
The MasterCare Service team
MasterCare South Africa's reply04 Apr 2025, 09:59
Official
Dear Mel,
We’re truly sorry to hear that you’re unhappy. Unfortunately, we’re unable to investigate the matter further with the limited information currently available on this platform, , as we don’t have your personal details or job number.
To assist you as quickly as possible, please send an email to *** with your contact details. One of our service team members will reach out to you immediately.
Thank you for your understanding—we’re committed to resolving this for you.
Best Regards
The MasterCare Service team
Best Regards
The MasterCare Service team