Disgusting Service~!!!

HI

I would give them a zero rating if I could, my washing machine take in November, returned around the 31st November 2020 and then broke again by the 2/3 Dec has to date not been repaired. i have made numerous calls to you contact centre with no assistance, I have had to take my laundry to a laundromat at my expense, please advise who will reimburse me for my cost. How does it take more than a month to fix an appliance considering that as per your website you are ~the appliance repair specialist~ that has no customer service delivery and act as if you are doing us a favor by assisting us.Disgraceful!!!