Disgusting Service

Have a Contract with Mastercare Earlybird to repair appliances. Microwave stoppped working early Feb 2018, called and logged a repair, had to phone 3 times before someone came out to have a look, when they arrived microwave worked for rest of day and stopped again. called again and logged a second call, once again had to call again three or so before a manager named Doreen arranged for someone to come out. only took the model number and said spares needed to be ordered. Three weeks later, had to follow up once again to find spares has not been delivered by supplier and then only alternate plans made to get spares elsewhere, person comes to fit spares, but spare are not for the model i have. in simple terms, Master STUFFS you arround by sending the wrong stuff to blame their suppliers. they take samples and reorder spares and has been promised three different dates first the 20 March, then the 24 March and the 28 March. The main problem with Master Care Is that not even a manager has the Sence of Service to call you back when they promise too, Mangers Like Doreen Branch Manager, Phillip Technical manager, Michelle, Customer service manger, and other staff, Lizeel, Jackie, Tebo, Liz. Georgie, Johan and Even their Operations manager Hennie Kruger. Absolutly disgusting service from a Company like MasterCare Earlybird.