Disgusting Service

I called to log a complaint about my stove on the 18/3/15. After numerous calls and even branch visits they final contacted me to remove the element on the 2/04/2015. It is now the 14/04/15 and I had to call them to find out where my element is. Over all the many phone calls I've been getting stories like the technician's car broke down, or the technician is off sick now. The most recent call I was told that the technician is fixing his car. I have paid these people for over 10 years now and this is the first time I've claimed, what **** service. <br> The most classical part about it all, when you call head office to complain they leave a voice message saying that we need to call during office hour between 08:00 and 17:00. I called after 10