MM
Mluleki M
1 reviews | Active since Sept 2017
17 Jun 2025, 14:52
Disappointing Service
Here's a polished version of your message:
Hello Mastercare Appliances,
I'm writing regarding job No: CAR-72256. I strongly disagree with the assessment that the job cannot be done due to the unavailability of the Oven Door Gasket/Seal. After waiting over two weeks for an assessment and another two weeks for a follow-up, I'm disappointed that a potential solution wasn't explored further.
Upon brief research, I found possible sources for the part online, which contradicts the claim of its unavailability. Given the delays and outcome, I'm requesting cancellation of my premium service.
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Replies (1)
MasterCare South Africa's replyOfficial
03 Aug 2025, 19:29Dear M Moyo,
Thank you for your patience and understanding throughout this process.
We truly regret that we were unable to complete the repair due to the necessary parts being unavailable from the supplier. Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
Our team did everything possible to try and source the parts through various channels, but despite our efforts, they remain unavailable. We completely understand how frustrating this situation must be, and we're genuinely sorry we couldn’t deliver the outcome you were hoping for.
The job has now been closed, but please don’t hesitate to reach out should you need any further assistance — we’re always here to help.
Warm regards,
Customer Service Team
MasterCare
Thank you for your patience and understanding throughout this process.
We truly regret that we were unable to complete the repair due to the necessary parts being unavailable from the supplier. Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
Our team did everything possible to try and source the parts through various channels, but despite our efforts, they remain unavailable. We completely understand how frustrating this situation must be, and we're genuinely sorry we couldn’t deliver the outcome you were hoping for.
The job has now been closed, but please don’t hesitate to reach out should you need any further assistance — we’re always here to help.
Warm regards,
Customer Service Team
MasterCare
MasterCare South Africa's reply03 Aug 2025, 19:29
Official
Dear M Moyo,
Thank you for your patience and understanding throughout this process.
We truly regret that we were unable to complete the repair due to the necessary parts being unavailable from the supplier. Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
Our team did everything possible to try and source the parts through various channels, but despite our efforts, they remain unavailable. We completely understand how frustrating this situation must be, and we're genuinely sorry we couldn’t deliver the outcome you were hoping for.
The job has now been closed, but please don’t hesitate to reach out should you need any further assistance — we’re always here to help.
Warm regards,
Customer Service Team
MasterCare
Thank you for your patience and understanding throughout this process.
We truly regret that we were unable to complete the repair due to the necessary parts being unavailable from the supplier. Please accept our sincere apologies for the inconvenience and disappointment this may have caused.
Our team did everything possible to try and source the parts through various channels, but despite our efforts, they remain unavailable. We completely understand how frustrating this situation must be, and we're genuinely sorry we couldn’t deliver the outcome you were hoping for.
The job has now been closed, but please don’t hesitate to reach out should you need any further assistance — we’re always here to help.
Warm regards,
Customer Service Team
MasterCare