ZS
Zeenat S
1 reviews | Active since Oct 2025
16 Oct 2025, 10:47
Disappointed
I am very unhappy with service from Master care. I reported timeously with the call centre regarding my fridge. The technician did come out but the repairs was not 100% he asked to monitor till date no one has come after reporting the issue it is gone now over week.
Helpful (0)
Replies (3)0
Replies (3)
MasterCare South Africa's replyOfficial
20 Oct 2025, 09:05Dear Zeenat,
Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the inconvenience caused regarding your fridge repair.
Please be assured that your concern is important to us. One of our senior Customer Care associates will contact you shortly to assist and ensure this matter is resolved.
Thank you for your patience, and for allowing us the opportunity to make it right.
Warm regards,
MasterCare Service Team
Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the inconvenience caused regarding your fridge repair.
Please be assured that your concern is important to us. One of our senior Customer Care associates will contact you shortly to assist and ensure this matter is resolved.
Thank you for your patience, and for allowing us the opportunity to make it right.
Warm regards,
MasterCare Service Team
MasterCare South Africa's reply20 Oct 2025, 09:05
Official
Dear Zeenat,
Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the inconvenience caused regarding your fridge repair.
Please be assured that your concern is important to us. One of our senior Customer Care associates will contact you shortly to assist and ensure this matter is resolved.
Thank you for your patience, and for allowing us the opportunity to make it right.
Warm regards,
MasterCare Service Team
Thank you for bringing this to our attention. I’m truly sorry to hear about your experience and the inconvenience caused regarding your fridge repair.
Please be assured that your concern is important to us. One of our senior Customer Care associates will contact you shortly to assist and ensure this matter is resolved.
Thank you for your patience, and for allowing us the opportunity to make it right.
Warm regards,
MasterCare Service Team
ZS
Zeenat S's updateReviewer Update
13 Jan 2026, 16:20Just a follow up after the repairs to the fridge. We now want to cancel the contract we have with Master care I did call to advise to cancel agent informed he will get somebody to call us back. I got the call today 13th January a lady by the name of patience. My policy was taken in 2015 every year it's get auto renewed. No agent from Master care calls us to say the policy is renewed. Only today patience informed me that the policy can only be canceled in November. This is customer service from Master care. From 2015 not even one call about the contract being renewed or even the installments going up. Why cant an agent call and advise clients that policy can only be canceled in November.
ZS
Zeenat S's update13 Jan 2026, 16:20
Reviewer Update
Just a follow up after the repairs to the fridge. We now want to cancel the contract we have with Master care I did call to advise to cancel agent informed he will get somebody to call us back. I got the call today 13th January a lady by the name of patience. My policy was taken in 2015 every year it's get auto renewed. No agent from Master care calls us to say the policy is renewed. Only today patience informed me that the policy can only be canceled in November. This is customer service from Master care. From 2015 not even one call about the contract being renewed or even the installments going up. Why cant an agent call and advise clients that policy can only be canceled in November.
ZS
Zeenat S's updateReviewer Update
13 Jan 2026, 16:21Master care really disappointing service
ZS
Zeenat S's update13 Jan 2026, 16:21
Reviewer Update
Master care really disappointing service