Defy Machine repair

This company has a very poor service and they make promises they can't keep i have been waiting for over a month for my washing machine to be fixed however I'm receiving a very bad service from this guys, 1St they would call and promise to send a technician to my house to check what is wrong with the machine then they didn't come and never bothered to call and explain why, then i had to call again then they reschedule for another appointment, mind you my husband has to take a day off from work and wait for them to come, then they came and said the problem of the machine was a motor it died and they had to replace it. Guess what it took two weeks for them to order the part, then they called to schedule an appointment to fix the machine again they didn't pitch, then another appointment only to find that they've send a driver who came to my house 7:30 at night to collect the machine and i have organized for someone to be at home the hole day waiting for them, then my Husband refused to give them the machine because we expected a technician to fix the machine not someone to pick up the machine,they left and after two days they called again to say a technician will come to fix the machine on Monday then the same technician who said a motor had died brought a new motor only to find that it was not a motor that died,then he took the new motor and left with it and said they will call and send a driver to pick up the machine, it's been over a week now and i haven't heard from them. I'm really sick and tired of this company's poor service.