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<p>On the 24th of May 2017 I called the MasterCare call centre on behalf of my mother to report the fact that her fridge was not working. She was then logged for the repair of the fridge and assigned the JOB CARD number: CAR-45213-6 as a reference.</p> <p> </p> <p>To date (almost three months later) the fridge is still not fixed. The explanation (whenever they deign to provide her with one) of why the fridge is still not fixed changes with every phone call that she makes. In fact, on many occasions she has been informed that the person responsible for the repairs (a certain Raj) has forgotten his phone at the office and will contact her upon his return; is at prayer and cannot answer his phone but will contact her upon his return; has determined that the fridge is irreparable but will contact her to discuss her options when he can; has determined that the fridge is in fact repairable and has placed an order for a number of parts necessary to fix the fridge but will contact her to discuss same etc. Raj has never contacted my mother on any of these occasions. </p> <p> </p> <p>As a result of the above my mother is in the predicament of having no fridge for the past few months and no explanation of why that is, even although her account is being debited every month by this *****ed company. She is frustrated and disillusioned where MasterCare is involved!</p>