DAMAGED GOODS / NO REPAIRS / NO FEEDBACK

JOB No. C***7 - My Sansui Plasma TV was handed in on 30/10/2014. They said they would respond in a few days. I followed up they said they still looking for the plasma kit they need. Got the same answer a few times. Got a call about a month ago saying must they destroy the TV or am I collecting. Went there. TV is scratched to pieces and missing the mountings that were on the back and still has not been repaired. Reception said leave it with her she will sort it out. I am still waiting for a reply and cannot get through to them!!! Still have no TV. I was referred to Master Care because they are apparently so good. Need this matter resolved and just cannot get through!!!