dS
diedray S

1 reviews | Active since Apr 2015

09 Apr 2015, 10:44

**** service

i logged a claim last year December for my stove to be repaired through mastercare <br> the technician after weeks of phoning in and waiting finally came to fix it but came with the incorrect parts...<br> again waited even longer calling in almost everyday to find out when will my stove get fixed but parts were not available<br> <br> i called the technician yesterday and he said he would come to my house in the afternoon but never did ..<br> i tried calling him again this morning and conveniently hes cell is off<br> i complained about this to the manager at the boksburg branch but it seems the managers also aren't bothered to assist their clients<br> its been 3 months since December and i am still waiting ..<br> <br> i think i have been more than patient during this process and throughout my money just keeps getting debited but i cant get the service i deserve.<br> <br> <br>

0
Replies (1)
MasterCare South Africa
MasterCare South Africa's reply09 Apr 2015, 10:58
Official
Hello diedray,

Good day Diedray

Thank you for drawing the matter into our kind attention, we will investigate and get back to you the soonest.

Kind regards
MasterCare/Earlybird