MN
Makhosazana N
1 reviews | Active since Jun 2018
03 Jul 2023, 18:38
Costly bad service
In really disappointed with the service i got ,I've been waiting for my tv for 2 weeks now and no one even communicates with me they keep on postponing but they were very quick to call when the payment was due.They keep me on hold for more 20 minutes and still dont resolve the issue,I've been sent from one person to another Till today i haven't got my tv ,i used my airtime to call them and it takes u straight to am automated voice mail that wants u to leave a message.I've been losing money by not going to work waiting for them to deliver but no one bothers to.I had to move my flight dates twice but still my to was never returned.😠😡bad service
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Replies (1)
MasterCare South Africa's replyOfficial
13 Jul 2023, 12:49Dear M Nhleko,,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
MasterCare South Africa's reply13 Jul 2023, 12:49
Official
Dear M Nhleko,,
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team
Thank you for your message. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologise for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We're proud that you've selected our company as your service provider, and we'd like the opportunity to resolve your concerns and earn your continued trust.
We have routed your complaint to the appropriate department and senior management who will address your concerns.
We are truly sorry for the inconvenience.
Thank you
Sincerely
The MasterCare Service Team